Welcome to Brettona Bees!

These terms set out the rules for using our website, www.brettonabees.co.uk. By using our site, you agree to these terms. If you don’t agree, please don’t use the site.

1. Who we are
We’re Brettona Bees — a small, passionate project based in Burton Salmon, committed to beekeeping, education, and pollinator awareness.

2. Using our site
You may use our site for lawful purposes only. Don’t use it in any way that’s harmful, unlawful, or could interfere with the website or other users.

3. Website content
All content on this site (text, images, videos, and graphics) belongs to Brettona Bees unless stated otherwise. Please don’t copy or reuse anything without permission.

4. Links to other websites
We may link to other websites — we’re not responsible for their content or how they handle your data.

5. Changes to the site
We may update or change the website content at any time to reflect changes to our bees, services, or how we operate.

6. Liability
We do our best to keep everything accurate and up to date, but we can’t guarantee the site will always be available or error-free. Use it at your own risk.

7. Governing Law
These terms are governed by the laws of England and Wales.

8. Exchange
We are happy to exchange or refund any item returned in a saleable condition and in it’s original packaging within 21 days from receipt of delivery.
In this instance, please send an email to hello@brettonabees.co.uk quoting your order reference and details of your return.
Please note that unless an item is faulty or damaged, the cost of the return will be at the customer’s expense. If you require us to arrange a collection, additional postage charges are £9.00 (Insured on clothing, or values of  £1.00-£100.00)  or  £16.00 (insured on values of £100.00 – £5000.00), which will need to be paid prior to collection.
If you use your own Courier, please insure for the full value of the item returned, and keep proof of postage until the refund has been processed. 
Once a return has been set up with a member of our team, please send the item along with a copy of your original invoice with a note if you would like a refund or exchange to: Manor Farmhouse, Poole Row, Burton Salmon, Leeds. LS25 5JX

9. Packaging Returned Items
All returned items must be packed in the same way that they were received. 
We reserve the right to reduce refunds on receipt of damaged, or non-saleable items that are returned and would recommend you take photos of the item returned prior to dispatch. 

10. Damaged Items
ALL DAMAGE MUST BE REPORTED TO US WITHIN 48 HOURS OF DELIVERY.
Our Courier has a strict policy for damaged items claims.
We will need the following before a claim for damage can be made.
Photographs of:-
• External photos of the Box, damage to the box, and photo of Dispatch Label, Photo of damaged goods.
• Internal Photo – Photograph of the damaged item in the box, images of internal packing.
If you require any further information, please use our contact form or call our helpline on +44 7831 384819 and a member of our team will be happy to help.

11. MISSING ITEMS
Any missed items from your order must be reported to us within 48 hours of standard delivery,  or 72 hours after  delivery, after this time, we may be unable to replace the items.